Booking Transfers, Fees and Cancellations

Should you decide to cancel your booking within seven days of making your deposit, we can refund payments made by you. Unfortunately, should you cancel your booking after seven days, NO PART of your payments can be refunded – so keep this in mind when making a booking (i.e. ensure that your whole crew is able/willing to pay so that you don’t make a payment before your friends and find you are out of pocket). If you change or cancel your booking you will not get a refund or credit to use for a future activity. This policy will apply regardless of COVID-19, subject to any local consumer laws. You may transfer your reservation to another customer; the financial value of your reservation or payments is NOT transferable.

What are the cancellation charges if I decide to cancel my booking?

Cancellation charges vary depending on the time of cancellation before the tour start date.

Here is a breakdown of the cancellation charges based on the number of days prior to the tour start date:

• 90 and more days: retention of deposit
• 45-89 days: 50% of balance of tour or retention of deposit if higher
• 30-45 days: 75% of tour cost
• 29-0 days: 100% of tour cost

Can I move my booking to a new date or adventure?

Yes, you can move your booking to a new adventure as long as the adventure you are currently booked on is 60 days or more away from starting. There is a small administration fee of US $95 (or equivalent in your currency) that will apply to the transfer.

Why is there a transfer fee?

This charge is imposed by our local suppliers as transferring details from one departure to another is a very time-consuming and admin-heavy process. Similarly to amending train or flight ticket departure dates we ask for an administrative fee to cover this cost.